The Phrasebook

Staying safe in the AI age

Practical, jargon-free advice on protecting your family from scams and impersonation, from the people building SafePhrase.

Over the shoulder of a suited figure holding a phone with a WhatsApp chat, with Greater Manchester blurred beyond the window.

When impersonation reaches the Prime Minister, it is a reminder for all of us

The UK PM exchanged messages with someone impersonating a senior White House official. Impersonation is getting harder to spot for everyone. Here is the simple, calm defence.

An older father and his adult daughter laugh together over a phone at a kitchen table.

Safe phrase vs safe word: why a static family code word fails

Banks and police say agree a safe word with your family. A static one has three weak spots. Here is why a code word fails, and what to use instead.

A mother and teenage daughter sit on a sofa with their phones while a dog sleeps between them.

Where your phrase lives (spoiler: not on our servers)

SafePhrase's whole promise rests on one claim: your family's phrase never touches a server. Here is exactly how that works, in plain English, and why the things we can't do are the proof.

An older woman and her adult son sit at a kitchen table, talking through paperwork after a scam.

The first 24 hours after a family member is scammed

The money moved, the call ended, and now everyone is panicking. Here is exactly what to do in the first day: the calls to make, the rules that may get the money back, and how to handle the conversation that matters more than the refund.

A multigenerational family laugh together at an outdoor meal while one man checks his phone in the garden.

Go on then. SafePhrase me.

Asking a family member to prove it's really them feels awkward, until you realise who you're actually asking. Why the check is a trust signal, not a distrust signal, and how families make it fun.

A man walks beside his mother on a coastal path above the beach.

Why I built SafePhrase: the scam that got my family

A scammer told my Mum I had a new number, then called her in my voice and asked for money while I was at a wedding with no signal. This is what happened, and what I built because of it.

A grandmother, granddaughter and father gather around a kitchen counter while the granddaughter shows her a phone.

How to set up a safe phrase to stop AI scam calls

Banks and the police now recommend agreeing a safe phrase with your family. Here is how to set one up properly, the mistakes that quietly break it, and how to make it foolproof.

An older woman pauses in her kitchen to answer the phone while holding a mug.

Why a familiar voice is no longer proof

AI can clone a loved one's voice from three seconds of audio. Here's how voice-cloning scams actually work, what the numbers say, and the one question that still beats them.